Project Overview
Project focus: Self-service parking payment and system integration
Client named in the published case: International Parking Management Group (IPMG)
Core requirements: Streamlined parking operations, multiple payment options, improved user convenience and secure data handling
Lean Kiosk published a case study on July 22, 2024, describing how IPMG approached parking management modernization through self-service parking technology. The published article describes IPMG as an international parking solutions provider managing hundreds of outdoor parking garages serving locations such as airports, shopping centers and commercial districts.
As customer demand and technology requirements evolved, the project focused on improving the parking experience while addressing operational inefficiencies and integration challenges.
 | The Project ChallengeThe published case identifies three main challenges.
Coordinating parking equipment and existing systemsA parking payment terminal must work within the wider parking workflow. The project required integration between self-service equipment, parking-space monitoring and payment processing systems rather than treating the kiosk as a standalone machine. Supporting convenient payment and parking accessDrivers needed a practical way to interact with the parking system. Multiple payment options and self-service entry and exit functions were part of the planned solution. Protecting transaction dataPayment and user information require appropriate safeguards. The project therefore included data security measures as part of the system design. |
The LKS Solution Described in the Case
Self-Service Parking Terminals
The published article describes terminals equipped with high-resolution touchscreens, high-speed printers, barcode scanners and RFID readers. These components support user interaction, receipt or ticket printing, reservation information scanning and automatic member identification.
The article also describes terminal software supporting self-registration, self-entry and exit, and payment functions, integrated with the back-end management system to update parking-space status and process transactions.
Mobile Booking, Navigation and Payment
The project description includes a mobile application with parking-space booking, GPS navigation and payment functions. Users could reserve a parking space in advance and navigate to the reserved location.
The published case also lists multiple payment methods, including credit cards, Alipay and Apple Pay, together with one-click payment functionality.
Security and Multilingual Access
According to the published case, data transmission was encrypted using SSL, while multi-factor authentication was applied to sensitive operations such as payments and profile changes.
The article also describes multilingual support across the kiosk and mobile application to accommodate international users.
